Customer Service Solutions:
Recognizing that service is an important differentiator, many organizations are turning to technology platforms to help them improve their clients’ experience while aiming to increase efficiency and minimize costs. Even so, a 2009 study by Gartner revealed that only 39% of corporate executives believe their employees have the right tools and authority to solve client problems.
Making the most of every call and operating your call center at a reasonable cost requires a balance between efficiency and effectiveness. Yet many organizations fail to even get the basics right and are far from turning their call centers into strategic assets; they’re missing out on opportunities to foster customer relationships and drive incremental revenue.
Improving your call center may be more easily attainable — and more important — now than ever before with Doculivery. Recognizing that customer interaction is an important differentiator, organizations can increase the focus on their customers’ experience while keeping a firm grip on costs by leveraging the full potential of state-of- the-art technology.